Frequently Asked Questions

Why is renting computer equipment a better option?
There are a number of benefits of renting:
  • Renting allows you to keep up to date with the latest technology as you can upgrade your equipment at the end of your term
  • You can claim up to 100% tax back* if you’re using your equipment for business or educational purposes
  • There are no lump sum payments when you want the latest technology!
  • You can spread your payments with monthly low-cost rental payments to help you manage your cash flow
  • Renting gives you the flexibility of choosing what you want to do at the end of your term. You can choose to purchase the equipment, upgrade, give it back or continue your current contract
  • Renting gives you the opportunity to start using the latest technology today that you can’t afford to buy outright
With RentSmart you can rent all sorts of technology for your home including; HDTVs, desktop PC's, netbooks, Macbooks, cameras and even games consoles. Browse around our site and you’ll find products from many of the best brands including Apple, Sony, Acer, HP, Asus, Samsung and Dell -just to name a few.

If I don’t finish my application, do I have to start again?
The easiest thing to do is let our customer care team finish it off for you. Just give them a call on 1300 855 555.

If I apply now, how long does my approved value last for?
You have 30 days to use your credit from the date you were approved.

How long will I have to be on the phone to finish my application?
As long as you’ve got some valid ID on hand, you’ll be done in less than five minutes.

What payment do I need to make upfront?
You just need to pay your first monthly rental up front and the rest will be taken care of in your monthly direct debit payments.

What ID do I need to bring?
Valid forms of ID are a driving license with your current address or your passport AND a utility bill with your name and current address.

What happens at the end of my RentSmart agreement?
At the end of your rental plan, you can simply choose to return your equipment and update to the latest technology, continue renting, or you have the flexibility to buy the equipment at its "fair market value".++

What is "fair market value"?
‘Fair market value’ is the price you'd expect to pay for your equipment in the market place.

Can I cancel the agreement?
A RentSmart agreement is a fixed term contract so if you did want to cancel your contract early, you would need to pay the remaining balance of the agreement. However, if you have less than 3 months remaining on your term, you could upgrade to new equipment and get 3 months free rental! Call us to today to find out if you’re eligible on 1300 855 555.

How do I make my monthly payments?
Monthly payments are directly debited from your nominated bank account. If you would like to make an ad-hoc payment, you can log into MyRentSmart and make a payment today.

What is the interest rate?
The agreement is a rental of the equipment, not a loan agreement or a hire purchase agreement, therefore what you pay is a monthly rental for the equipment rather than an interest rate.

What is the duration of a RentSmart plan?
You can choose from a 2, 3 or 4 year term depending on your requirements.

What happens if the equipment breaks down outside the manufacturers' warranty period?
If you are renting a laptop, we offer a loaner laptop if yours is broken. You can log into MyRentSmart and apply online for your loaner laptop. If you aren’t renting a laptop and you didn’t purchase extended warranty with RentSmart, you will need to maintain the equipment throughout the rental term. Why not add your retailers Extended Warranty Plan which can be included in your rental agreement?

Do I need insurance?
To protect you from loss, RentSmart requires all rented equipment to be insured. You may use your own insurance if rental equipment is covered on your policy, or alternatively you can choose RentSmart’s Accidental Damage and Theft Protection Plan.

What options do I have at the end of my rental period?
You have four options. You can choose from the following:
  • Upgrade your current equipment and start a new agreement with RentSmart. We can also offer 3 months free if you choose to upgrade within the last 3 months of your term.
  • Purchase your equipment. At the end of your term, we will look at the market value of your equipment and let you know how much you will need to pay for your equipment.
  • Start another rental agreement once your current agreement has finished. You can also choose to upgrade your equipment at the same time.
  • Return your equipment to RentSmart at the end of your term.

Which stores can I use RentSmart?
One of the best things about renting with RentSmart is that you can use your approved application at thousands of retailers across the country. Our retail partners include Dick Smith, JB Hi-Fi, Officeworks,  Harris Technology and Clive Anthony’s.

How long does my rental offer last for?
Once you are approved, you will be given an ARN number that you can take into any of our approved retail stores within 30 days. We will also send you an email to confirm your ARN number. After the 30 day period, if you would still like to RentSmart, we will need to re-do your credit check to see if you are still approved to RentSmart. Please give us a call on 1300 855 555 if your 30 days period has run out to save you having to re-submit all of your details online.

Can I claim tax back on my rental equipment?
If you are a business or using your equipment for your child’s education, you could be eligible to claim tax back. Find out more

Do I get any discounts if I’m in education?
Yes, you can benefit from the Education Tax Refund over the useful life of the equipment. Find out more

How much will I have to pay up front when I start my rental contract?
Once you have chosen your equipment in-store and have agreed to your monthly payments and terms and conditions, you will need to pay the first month’s payment in store before you can take your equipment. Please ensure you bring your credit or debit card with you when you visit the retailer store.

Who can I speak to for more advice?
If you would like any help or support, please call us on 1300 855 555.

Where can I find out about RentSmart's customer offers?
RentSmart frequently negotiates exclusive customer offers with retailers and suppliers which it can pass on to its new customers. Keep an eye on our homepage banners to see the latest offer!

++ RentSmart is under no obligation to sell the equipment to you.
* This content is purely for illustrative purposes and is not advice. For professional advice on tax returns, please visit www.ato.gov.au or consult your accountant
Can I pay by BPAY?
Unfortunately BPAY is not a payment option currently available for your RentSmart contract. Payments can be made by Direct Debit from your nominated bank account or via a credit or debit card. Contact our Customer Care team on 1300 855 555 to set up your preferred payment method.

How can I make an ad hoc payment to clear arrears?
You can access My RentSmart to make a payment by credit card or request a direct debit to be processed. Login here. To register for MyRentSmart please call us today on 1300 855 555. Alternatively you can contact the Collections Department on 1300 855 927 to pay immediately by debit or credit card or you can arrange a direct debit from a nominated bank account.

My equipment has been lost/stolen, what do I do?
You will need to refer to your insurance policy. If you purchased the RentSmart Protection Plan please call The Warranty Group on 1300 666 649.

My equipment is not working, what do I do?
If the equipment is under manufacturer’s warranty you can refer to the authorised repairer as detailed in the warranty information. If RentSmart Protection Plan was purchased and the manufacturer’s warranty has expired, please call the Warranty Group on 1300 666 649.  If the warranty has lapsed you will need to organise the repair of the equipment at your own expense.

How do I get an invoice for Tax purposes?
You’ve already got one. Your signed Rental Agreement serves as a tax invoice. To print out a copy simply login to My RentSmart.
To register for MyRentSmart please call us today on 1300 855 555

How do I cancel my contract?
You can cancel your contract at any time by paying the outstanding balance (remainder of the rentals for the term of the contract) and returning or purchasing the equipment. Please call 1300 855 007 for more information.

I am experiencing Financial Hardship, what should I do?
Call RentSmart on 1300 855 927. We will assess your financial situation and work with you to help you to meet your contractual obligation.

How do I give authorisation for someone else to discuss my contract?
Please complete the Letter of Authority Form, sign and return to RentSmart by fax, email or post. You can access the Letter of Authority form by clicking here.

Can I change the payment date of my contract?
Yes you can make a payment prior to the due date on a monthly basis but not later.

Can I pay weekly or fortnightly instead of monthly?
Unfortunately you can’t make weekly payments but you can make fortnightly payments. Call us to find out more.

I need to delay my instalment, what do I do?
Please give our customer care team a call on 1300 855 927 to organise a payment extension. An extension fee of $35 will be charged if 14 days notice is not provided.

I have changed my contact details, what should I do?
Please call RentSmart on 1300 855 555 to update our records.

My Credit Card has expired; do I need to provide RentSmart with new details?
Yes, please call 1300 855 555.

Can I transfer the contract to someone else’s name?
The legal entity of the contract cannot be transferred.

Is there any additional information?
Please see the following files for additional information:
•    RentSmart General Descriptive Information
•    RentSmart External Customer Complaints Policy


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